Responsibilities
Support the Senior Account Manager for an assigned group of client accounts with responsibility for retention and growth.
Manage multiple accounts; develop positive working relationships with all customer touch points.
Drive client retention, renewals, upsells and client satisfaction.
Work closely Network Operations on day-to-day operational processes including campaign set-up, troubleshooting and QA.
Manage weekly campaign status documents for review.
Work closely with Finance on billing set up and invoicing.
Requirements
3+ years experience in Customer Success and/or Account Management.
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
Confident communication (written and oral) skills in English and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
Bachelor’s Degree in Business Administration, Economics, Engineering or equivalent.
Working knowledge of CRM, Microsoft office.